As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives on a global scale. You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross‑functional team to drive day‑to‑day CRM planning, management, and execution across the region. The primary focus will be to deliver sustainable growth through ongoing tactical and strategic campaign optimisation, supported by regular performance analysis and clear communication of insights back to the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• CRM Program Management: CRM leadership & ownership – responsible for owning and delivering best‑in‑class CRM strategy an...