Lead the delivery of impactful CRM strategies as the CRM Program Lead in Abitibi-Témiscamingue. Bring your leadership skills in Salesforce Financial Services Cloud or Microsoft Dynamics to drive success.
We are seeking an experienced CRM Program Lead to champion a Commercial Banking transformation project. The ideal candidate will excel in managing large-scale CRM initiatives and possess a strategic mindset for aligning technology with business objectives. Strong English communication skills are essential, and bilingual capabilities are an asset ideally suited for this role.
Key Responsibilities:
• Lead CRM program roadmap and execution for Commercial Banking
• Oversee program design, implementation, and support phases
• Collaborate with sales and operations for requirement definitions
• Drive enhancements of Salesforce FSC or Microsoft Dynamics
• Manage cross-functional teams and vendor partnerships
Requirements:
• 10-15 years of CRM program delivery experie...