Lead CRM transformation initiatives in Commercial Banking as a CRM Program Lead. Leverage your expertise in Salesforce Financial Services Cloud or Microsoft Dynamics to drive impactful change.
We are looking for an experienced CRM Program Lead to manage the delivery of a comprehensive banking CRM program. This role requires 10–15 years of leadership experience in large-scale CRM programs, emphasizing strategic alignment with business objectives. You will coordinate with various stakeholders and lead cross-functional teams to ensure effective implementation and governance of CRM systems.
Key Responsibilities:
• Manage the CRM program roadmap for Commercial Banking
• Oversee execution from planning to post-implementation support
• Collaborate with stakeholders to define CRM requirements
• Implement Salesforce FSC or Microsoft Dynamics solutions
• Ensure robust governance and delivery excellence
Requirements:
• 10–15 years in CRM program delivery with leadership...