Join a transformative initiative as a CRM Program Lead in Coquitlam's Commercial Banking sector. Drive large-scale CRM delivery with platforms like Salesforce FSC or Microsoft Dynamics.
We are seeking a seasoned professional to oversee the end-to-end execution of our CRM transformation program. This role requires strong leadership, collaboration with stakeholders, and strategic alignment of technology solutions with business goals. The ideal candidate brings 10-15 years of experience in managing CRM initiatives, particularly in Commercial Banking.
Key Responsibilities:
• Lead and manage the CRM program roadmap and delivery
• Oversee end-to-end program execution from planning to support
• Partner with stakeholders to define requirements and optimize processes
• Drive implementation of Salesforce FSC or Microsoft Dynamics
• Manage cross-functional teams and vendor partners
Requirements:
• 10-15 years in CRM program delivery with leadership
• Proven enterpris...