About the role

Designed to act as the off‑peak muscle during business‑critical periods and provide extended coverage and support across CRM, Casino, Sports, and on‑site – especially during peak football periods, weekends, and outside regular office hours. You’ll be the first line of local CRM when things go wrong and a key execution partner for campaigns and promotions going live.

Position based in São Paulo.

What you’ll be doing

• Manage day‑to‑day CRM operational activities based on the CRM calendar and stakeholder proposals
• Execute and ensure the deliverability of emails, push notifications, inbox messages, and SMS
• Credit bonuses, create and replace campaigns, and put/remove campaigns live as needed
• Perform on‑site maintenance: icons, links, banners, content cards, wikis, landing pages, swim lanes, games, special markets, and more
• Verify Free‑to‑Play round results and execute F2P payouts
• ...