Take the lead as the Product Owner for CSM Applications, driving Customer Success initiatives and enhancing operational efficiency. This role emphasizes strategic planning, stakeholder collaboration, and delivering impactful solutions.
As the Product Owner, you will be the essential point of ownership for CSM Applications. Your responsibilities include defining vision, managing the roadmap, and aligning cross-functional teams to meet business needs. Partnering with Operations and Customer Success leadership, you will prioritize enhancements and translate requirements into actionable tasks for the supporting systems teams.
Key Responsibilities:
• Define vision and roadmap for CSM Applications
• Collaborate with Operations and leadership for alignment
• Prioritize enhancements based on business needs
• Translate requirements into actionable work items
• Manage sprint planning and backlog prioritization
Requirements:
• Experience in product ownership or equivale...