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Custome Escalations Advisor

🏢
The Very Group
📍 Dublin, Ireland
📍
Location Dublin
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About the role

As a Customer Escalations Advisor, you will be expected to handle a variety of responsibilities including:

Responsibilities

  • Answer incoming calls and document customer complaints using a database
  • Thoroughly investigate and resolve customer complaints
  • Ensure compliance with regulatory timelines and requirements
  • Collaborate with customers and other departments throughout the investigation process
  • Create accurate complaint reviews and draft final response letters
  • Demonstrate understanding and adherence to regulatory requirements and policies
  • Elevate unresolved issues and queries for further assistance
  • Maintain security and confidentiality of sensitive information and report any data breaches
  • Meet quality and productivity targets
  • Monitor direct mail inboxes and telephone lines
  • Provide valuable feedback on process errors...

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    📍 Location Details

    🌆
    City
    Dublin
    🗺️
    Country
    Ireland
    🚗
    Commute
    Local Area

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