Account Management and Customer Support

• Serve as the primary point of contact for customers, managing all aspects of their accounts.
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
• Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports'.
• Coordinate customer visits and ensure seamless interaction during on-site visits.
• Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
• Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
• Manage order workflows internally, coordinating with relevant departments to meet project timelines.
• Monitor ongoing costs for active orders and implement measures for profitability optimization.
• Respond promptly to customer inquiries and resolve any issues effectively.
• Provide AOG ...