Elevate your career with DCM as a Customer Account Manager. Drive meaningful relationships and oversee account management in the aerospace industry.
Reporting to the Vice President of Customer Support, this pivotal role involves managing customer accounts and serving as the main point of contact. You will be responsible for contract updates, quotations, and managing customer-related activities. Your contributions will help improve processes and support business development while maintaining strong client relations.
Key Responsibilities:
• Manage all customer-related contractual activities
• Assist with project management and follow-up tasks
• Conduct change management and action tracking
• Identify and propose process improvements
• Handle complaint management for quality issues
Requirements:
• DEC in Business Administration or relevant discipline
• Over 3 years in business development or account management
• Proficient in Microsoft Office and ERP/MRP s...