Responsibilities

• Lead the Customer Growth team to meet or exceed sales, retention, adoption, and customer growth targets.
• Build and maintain strong relationships with existing WellnessLiving customers, with a focus on increasing product utilization, service adoption, and long-term account value.
• Coach, mentor, train, and develop team members through regular feedback, performance reviews, and clear accountability.
• Monitor team activity, pipeline, KPIs, and performance trends to identify risks, opportunities, and areas for improvement.
• Develop and implement sales, retention, and customer growth processes that improve team efficiency and customer outcomes.
• Create and maintain reporting that provides clear visibility into outbound activity, retention performance, adoption trends, and team results.
• Establish standards for service levels, call handling, customer engagement, and performance monitoring.
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