Ensure effective customer adoption as a Customer Adoption Training Specialist. Deliver impactful training sessions while enhancing change management practices.
This role is vital for maximizing customer engagement with our platform, delivering tailored training to various stakeholders, including senior leaders and frontline users. You will focus on real-world applications, connecting product functionalities with operational success. Additionally, you will design enablement materials and assess customer readiness to ensure a smooth implementation.
Key Responsibilities:
• Conduct virtual and onsite training for diverse users
• Connect training content to operational outcomes
• Create a library of training and enablement materials
• Monitor metrics to identify and assist at-risk users
• Collaborate with cross-functional teams to address gaps
Requirements:
• 3+ years of customer enablement or SaaS training
• Experience managing enterprise training initiatives<...