Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
• Handling customer complaints. 
• Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Recognizing customer needs.
• Building a good relationship with the customer while improving customer satisfaction.
• Participation in specialized training.
• Understanding customer needs and assisting to solve the issue faced.

Ideal Profile:

Targeted Qualifications

• Fluency in Danish Language, C1 level or higher.
• Fluency in