Role Purpose

The Customer After Sale Technical Support Engineer is a key contributor towards providing outstanding customer experience. Possessing detailed technical knowledge of solar ecosystem hardware and software, they provide technical support services to customers (installers) and internal team-members. This includes training, advice, troubleshooting, issue resolution, sales support and continuous improvement activities.  

Role Parameters

Reporting to:

• Head of Technical Support Department/Technical Director
• Number of reports: 0 initially
• Location: Birdhill, On-site, Occasional travel to events, customer premises and site installations required. 

Key Roles and Re...