Transform insights into action as Jobber's Customer Analytics Manager. Lead a team shaping customer success through data analytics and innovative decision support strategies.
In this high-leverage role, you will guide a talented team of analysts at Jobber, focused on optimizing post-sales customer journeys. Your leadership will ensure the team's analytical efforts translate into tangible business impact. Must-have skills include deep expertise in customer lifecycle analytics, strong SQL proficiency, and experience with BI tools like Tableau.
Key Responsibilities:
• Lead a high-performing team of analysts
• Drive insights across customer onboarding and retention
• Partner with cross-functional teams on success metrics
• Develop action-oriented analytics frameworks and models
• Manage stakeholder relationships and prioritize initiatives
Requirements:
• Proven people leadership experience in analytics
• Expertise in customer success and SaaS analytics
• St...