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Job Description
Role:Customer Care Advocate I
Position Summary:
TheCustomer Care Advocate Iserves as theprimary contactfor requestsfor orders, quotes,product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership,accountability,and responsiveness.CCA1receivesgeneralproduct, systems, and process training on all generalMCSproducts.
Responsibilities:
Dedication to 80-20 overserve strategies
Handlesinternal & external customer inquiriesquotes & orders, utilizingestablished standard operating policies & procedures.
Responsible forbuilding strongcustomer relationships and delivering customer-centric solutions
Support corporate initiatives designed to overserve our customers while providing aneffortless customer experience
Responsible for daily planning and prioritizing of work to meet commitme...