Elevate customer experience with ATCO as a Customer Care and Billing Analyst in Edmonton. Drive regulatory compliance and operational success through process improvement and analysis.
In this critical role, you will support billing operations by managing rate design initiatives and optimizing department processes. Your expertise in data analysis, project management, and operational efficiency will ensure compliance with regulatory standards and enhance service quality. You will collaborate with various stakeholders and provide insights to leadership to improve decision-making and customer outcomes.
Key Responsibilities:
• Manage rate design and change initiatives for accuracy
• Streamline department operations and reduce inefficiencies
• Develop and deliver timely reports and insights
• Lead forecasting and workload analysis activities
• Apply project management practices for tech implementations
Requirements:
• Bachelor’s degree in business management or rel...