Position SummaryAdvances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major ResponsibilitiesEnsures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications.
Ensures continuous specifications.
Ensures continuous improvement and customer care quality metrics are met.Ensure quotes provided to customers are accurate and consistent.
Ensures appropriate follow up with customers.Resolves complex customer concerns.Provides warranty customer support.
Works with sales team and customers directly to bring issues to resolution.
Balances customer satisfaction and cost within boundaries of warranty policy.Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution.
Calls upon spe...