About Us

Lai and Associates is a proud Microsoft Cloud Solutions provider focused on modern work solutions for various industries, offering licensing, cloud and custom IT solutions to Medical, Manufacturing, Military, Regional and Municipal clients in Canada and the United States.

Role Summary

We are seeking a highly organized and client-focused Customer Care & Information Coordinator to support the delivery of consistent, well-documented customer experiences across the client lifecycle, from onboarding through ongoing service coordination and follow-up.

In this role, you will act as a central point of coordination between clients and internal teams, ensuring that communication is clear, timely, and well documented. You will support reporting, meeting coordination, record keeping, and client feedback tracking to improve visibility, follow-up, and service consistency.

This position is ideal for someone who enjoys client coordination, doc...