JOB PURPOSE AND PRIMARY JOB RESPONSIBILITIES

As Customer Care Coordinator - Key Accounts you are responsible for providing frontline responses to queries and requests from Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. In cooperation with the Customer Administration team and supported by ONE's growing range of customer self-service tools you contribute to a superior Customer Service experience overall for our Key Accounts. The position of Coordinator Import reports directly to the Team leader within the Customer Service division at ONE Italy.

KEY AREAS OF RESPONSIBILITY

Process & quality management

You are in charge of providing premium care and a consistently high service to ONE's Global / Regional / Local Key Accounts. You aim at scaling quality service with our growing range of tech enabl...