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Job Description
Mission
Manage incoming customer communications via phone, email, and face-to-face interactions, delivering accurate and timely information about our products and services.
Efficiently resolve customer complaints and concerns ensuring satisfaction and maintaining goodwill.
Maintain up-to-date knowledge of Epiroc's mining equipment to provide expert assistance.
Build and nurture long-term customer relationships aimed at loyalty and retention, conducting follow-ups to address ongoing needs.
Collaborate with service and sales teams to schedule appointments and track service requests, ensuring seamless customer experiences.
Gather and analyze feedback to identify improvement opportunities, presenting actionable insights to management and supporting implementation of enhancements.
Keep accurate records of all customer interactions and prepare regular performance reports using CRM tools and software ...