Join G2 Travel as a Customer Care Specialist, providing outstanding service to travelers worldwide. Manage tour logistics and ensure customer satisfaction in a dynamic work environment.
As part of the Customer Care team, you'll facilitate seamless in-destination and post-tour services for groups. This position requires flexibility for late nights and weekends, along with effective collaboration with travel agents and suppliers. Your role is key in balancing customer satisfaction with business goals.
Key Responsibilities:
• Oversee itinerary logistics for efficient tour experiences
• Anticipate and address client issues proactively
• Collaborate with clients and suppliers to ensure high standards
• Negotiate and facilitate relevant tour changes
• Resolve complaints through detailed follow-up and communication
Requirements:
• Multilingual ability, preferably with Japanese
• Willingness to work flexible hours
• Strong focus on customer needs and multi-cult...