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Customer Care Specialist

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Republic Services
📍 Ogden, United States
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Location Ogden
📅
Posted July 08, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

POSITION SUMMARY: The Customer Care Specialist is a customer experience subject matter expert, and with general direction and supervisor oversight, as well as in-depth knowledge of Company services and processes, is responsible for processing and resolving escalated customer requests that are complex in nature in a timely, accurate, and customer-focused manner.

PRINCIPLE RESPONSIBILITIES: 

  • Support and oversight from the Customer Care Supervisor, provides resolution of complex escalated customer service concerns.
  • Responding in a professional, empathetic, and courteous manner to escalated customer concerns to reach an expedient solution that meets the customer’s needs and expectations.
  • Monitors, reviews, and returns internal/external calls and emails, ensuring that customers’ concerns are understood, and the resolution is clearly identified.
  • Creatively collaborates with Business Unit (BU) and Customer Resource Center (CRC) personnel t...

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    📍 Location Details

    🌆
    City
    Ogden
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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