We are seeking a detail‐oriented and service‐driven Specialist to serve as a primary liaison between our clients and sales organization.This role is responsible for delivering an exceptional experience through timely communication, accurate order management, proactive follow‐up, and effective first contact resolution (FCR).
Because this role supports business partners throughout the United States, strong written and verbal English communication skills are essential.The ideal candidate can communicate professionally, confidently, and effectively across phone, email and chat interactions.Key ResponsibilitiesProcess sales orders, revisions, cancellations, and related transactions accurately and efficiently.Fluid use of ERP systems to manage order lifecycles, maintain account records, research transactions, document activities, and support cross‐functional coordination throughout the fulfillment process.Consistently meet or exceed established Balanced Scorecard and KPI performance m...