Become a Customer Care Support Coordinator at Madison Group and play a pivotal role in providing exceptional customer service to homeowners. This on-site position is perfect for organized individuals who excel in communication.
In this position, you will support the high-rise Customer Care team by managing customer inquiries, maintaining documentation, and facilitating smooth operations among various teams. Ideal candidates will have at least two years of administrative experience and a friendly, proactive approach to customer relations, making this opportunity ideal for career growth within Madison Group.
Key Responsibilities:
• Be the first contact for homeowner inquiries via various channels
• Maintain meticulous records of customer service interactions
• Oversee supply management for office needs
• Ensure homeowner satisfaction through follow-ups
• Assist in managing customer communications using Salesforce
Requirements:
• 2+ years of administrative exper...