Floor Supervisor Team Leader (Customer Care)

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Description

Hi there, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a Floor Supervisor Team Leader , you'll be responsible for leading, coaching, and developing a team of Floor Supervisors to deliver exceptional customer experiences. This role partners closely with the Customer Care Assistant Manager to drive team performance, engagement, and continuous improvement while ensuring service level excellence and adherence to Customer Care standards.

Why We Need You

Our team is looking for an amazing Customer Care Team Leader to head a team of passionate Customer Care Associates in delivering exemplary service. Providing exceptional Customer Service is one of t...