Take on the role of Customer Engagement Associate at BET99 and help shape the customer experience for Canada's foremost online sportsbook. Engage with users proactively and drive loyalty through personalized interactions.
This position emphasizes reaching out to customers before issues arise, ensuring a seamless experience on our platform. You'll engage directly with customers, collaborate with teams, and maintain our knowledge base to support self-service initiatives. Ideal candidates will possess experience in customer engagement or a background in sports betting and gaming.
Key Responsibilities:
• Initiate proactive outreach to customers seeking resolutions
• Enhance the customer experience through personalized offers
• Sustain and update the BET99 knowledge management system
• Analyze customer feedback to inform improvements
• Work closely with support and marketing teams for alignment
Requirements:
• Bachelor’s degree or 2 years of relevant experience