Customer Experience Associate Manager - Contract

We are a distributed team of creatives and scientists, with a mission to reimagine the beauty industry.

We are DECIEM, The Abnormal Beauty Company, known for brands such as The Ordinary, NIOD, and AVESTAN.

What We’re Looking For

The role is a supply‑chain focused position requiring experience in logistics and fulfillment coordination. You will manage order lifecycle, validate orders, coordinate with warehouse and logistics teams, and collaborate with finance to resolve chargebacks.

The contract ends on May 14th, 2027, and is based at 15 Fraser Avenue, Toronto Headquarters.

Pay Range

Base salary: $55,000–$65,000, depending on experience, skills, education, and location.

What You’d Be Doing In This Role

• Own and manage the full order lifecycle from order receipt to delivery confirmation and invoicing.
• Process, validate, and confirm customer...