We are seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.

Responsibilities

• Define, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectives.
• Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
• Establish business goals, value propositions, and success metrics (OKRs, KPIs, ROI) in partnership with CX leadership and business stakehold...