Elevate the traveler experience as the Director of Customer Experience Optimization at Kensington Tours in Toronto. Focus on data-driven strategies and customer-centric experimentation initiatives.

As a senior leader, you will drive the evolution of digital acquisition strategies across all customer touchpoints. You will partner with the Senior Director, Web & Optimization to implement data-driven decisions effectively. Your ability to unite quantitative analysis with customer-focused strategies will be critical to your success.

Key Responsibilities:
• Spearhead experimentation strategy across digital channels
• Analyze data and test results to enhance user engagement
• Collaborate with design teams using Figma expertise
• Work with Marketing, Sales, Product, and Engineering teams
• Build a scalable experimentation framework for the future

Requirements:
• Proven track record in CRO and digital experimentation