Lead as a Manager in Customer Experience training. Develop team dynamics and improve compliance while ensuring a legendary customer journey within a vibrant atmosphere.
This role involves maintaining scheduling to align with customer service demands and compliance requirements. You’ll guide your team on effective strategies for engaging with customers while overseeing workflow management. Additionally, daily branch operations are a significant aspect of fostering a collaborative and equitable environment.
Key Responsibilities:
• Ensure adherence to compliance through scheduling
• Coach team on best customer interaction practices
• Manage task prioritization and workflow efficiency
• Administer complex daily administrative tasks
• Cultivate a supportive and inclusive team culture
Requirements:
• Relevant experience of over 3 years required
• Undergraduate degree preferred
• Strong understanding of banking solutions
• Proficient in MS Office and intern...