Lead customer-focused initiatives as the Customer Experience Manager at TD Canada Trust in Moose Jaw, Saskatchewan. This role emphasizes dynamic leadership and collaboration to enhance service experiences across the organization.
As a Customer Experience Manager, your primary focus will be on mentoring and guiding a team to deliver exceptional customer service, achieving both operational excellence and developmental objectives. You will connect with frontline staff to resolve customer complaints, ensuring adherence to compliance requirements while fostering a culture of teamwork and accountability.
Key Responsibilities:
• Mentor team members to enhance customer interactions
• Ensure compliance with scheduling and operational policies
• Collaborate with partners for tailored customer solutions
• Coach on customer conversation strategies and tactics
• Lead daily branch administrative tasks and oversight
Requirements:
• Undergraduate degree or over 3 years of re...