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Customer Experience Manager (Hybrid) (Xico)
Link-Worldwide
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valle de chalco solidaridad, Mexico
Location
valle de chalco solidaridad
Posted
June 14, 2026
Commute
Local Area
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Job Description
Role Overview
We are looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.
Key Responsibilities- Lead and develop a high‑performing CX team, provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions; set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.
- Own CX strategy and roadmap for Support: translate customer feedback, QA outcomes, and operational KPIs into a clear CX roadmap; prioritise initiatives for experience and efficiency across channels and regions.
- Drive insights, analytics, and workforce planning: oversee the CX Data Analyst and Workforce Planning Analyst in building forecasts, dashboards, and analyses that ...