About Science & Humans

Science & Humans is Canada’s largest hormone health platform, delivering personalized, end-to-end digital care for hormone health, aging, longevity, and sexual wellness. Our mission is to transform access to preventative, personalized healthcare, and we are growing rapidly.

The Role

The Customer Experience Manager is an individual contributor role at the heart of how Science & Humans delivers care and builds relationships, across every touchpoint, from first consultation to long-term support. This is a high-ownership role designed for someone who thrives in the details, thinks strategically, and wants to grow their expertise across clinical operations, customer success, and organizational quality. It is built for someone with the ambition to eventually step into a leadership role as the organization scales.

Key Responsibilities

Customer Journey & Experience

• Support and improve the full B2C and B2B custome...