Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

About the Role

The Customer Experience Partner role is focused on driving and supporting customer experience improvement initiatives across Melbourne Water with an emphasis on collaboration and alignment. This role involves strategic influence, operational contribution, and leadership in delivering customer-centred design and change. We are looking for a collaborative and adaptable Customer Experience Partner to help shape, deliver and ...