About the Opportunity

Success Matcher Recruitment is working with a fast-growing, early-stage fintech startup to find their next Customer Experience Lead. Our client is building products that help people navigate their financial lives, and they're scaling their support operations to keep pace with growth. While we're unable to disclose the company name at this stage, we're happy to share more details about them once we connect.

This is a hybrid role that blends hands-on, high-empathy customer problem-solving with building and improving the systems — especially AI-powered ones — that make great support possible at scale. Our client is looking for someone who wants real autonomy and is excited to build, not just manage.

What You'll Be Doing

• Build, manage, and continuously improve AI-powered customer experience agents and systems.