Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in English and German to join our dynamic team.

In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.

Key Responsibilities Customer Support: Provide exceptional customer service in German and English , assisting with orders, account setup, and general inquiries.

Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.

Communication: Interface with external shipping partners regarding tracking and customs clearance.

Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.

Escalation Management: Identify and escalate issues bey...