Step into a vital IT Analyst role at goeasy's Mississauga Support Centre. Provide exceptional support and engage with clients in both deskside and remote environments.
As part of the IT Services team, you will ensure prompt resolution of escalated problem tickets while demonstrating your technical skills. Focus on delivering tailored customer service and supporting a diverse range of devices. Your contributions will help maintain smooth operations and enhance the overall user experience throughout the organization.
Key Responsibilities:
• Resolve escalated level 1 and 2 support issues for clients
• Analyze and fix issues related to desktops, printers, and devices
• Guide end users through technical inquiries with clear advice
• Deploy and maintain hardware and software systems effectively
• Document knowledge articles for future reference
Requirements:
• 1–2 years of technical support experience required
• Proficient in Windows 10, MS Office 365, and Activ...