Join TD in Dieppe as an IT Support Analyst, where your customer service and technical skills will shine. Engage with clients to resolve issues while benefiting from ongoing development.
In this integral role, you will be the first line of support for clients, addressing inquiries and providing timely resolutions. Your job will involve close monitoring of technology applications and fostering a positive work culture focused on teamwork and quality service. You'll also contribute to enhancing departmental processes and maintain knowledge-sharing practices.
Key Responsibilities:
• Offer professional client support and assistance
• Monitor technology resources for performance
• Escalate and document service delivery issues
• Engage in teamwork to resolve service challenges
• Ensure adherence to compliance and recovery plans
Requirements:
• Technical Certificate or equivalent educational background
• Solid understanding of IT support principles
• Proficient ...