Enhance customer interactions in logistics with OPENLANE as a Logistics Specialist. Deliver prompt, accurate support via phone, email, and text while ensuring efficient transportation solutions.
OPENLANE seeks a Logistics Specialist to foster strong customer service within its transportation team. This essential role entails confirming transportation needs, verifying delivery details, and assisting customers in navigating OPENLANE systems. A commitment to high-quality service and effective communication is crucial for success in this fast-paced environment.
Key Responsibilities:
• Act as primary contact for transportation inquiries
• Confirm customer transportation needs efficiently
• Verify delivery addresses and vehicle locations
• Run aging reports and manage shipment follow-ups
• Resolve customer complaints courteously and promptly
Requirements:
• High School diploma or equivalent required
• 1-3 years of logistics or dispatch experience
• Proficient...