Shape the future of our customer journeys as a Senior Data Analyst. Focus on connecting data across marketing and servicing for actionable insights.
We are on the lookout for a Senior Data Analyst to enhance our Customer 360 insights by integrating complex data layers. This role necessitates a strong understanding of customer journeys and lifecycle optimization, encompassing marketing impact and service metrics. Your analysis will influence strategic objectives and operational improvements.
Key Responsibilities:
• Focus on Customer 360 for marketing and servicing analysis
• Lead advanced data analysis and optimization projects
• Provide clear, data-driven recommendations for team impacts
• Analyze entire customer and broker journeys for measurement
• Develop and maintain automated reporting dashboards
Requirements:
• Bachelor’s in Statistics, Economics, or related field
• Minimum 5 years of professional experience in analytics
• 4+ years of experience i...