**Do you want to take a key role in developing consumer and enterprise customers’ experiences with Fortum?**
Fortum Consumer Solutions is looking for a Customer Journey Development Lead to drive customer journey and process development based on customers’ needs. We are looking for a person with customer centric and commercial mindset who can lead service and business development initiatives and facilitate cross functional teams to solve customer pain points and business challenges. If you have a passion for customer centric business development and are looking for your next challenge and adventure, we are interested to get to know you.
In your role you will be working in a Nordic team of customer centric development professionals with strong passion for ensuring that customer needs are driving the development of the customer journeys and processes.
You will be responsible for leading development initiatives of varying themes around our customer journeys and customer processes....