Description du poste

Filière/Métier

Sales & Marketing - Sales & Marketing

Intitulé du poste

CUSTOMER JOURNEY OPTIMIZATION MANAGER

Contrat

CDI

Statut

Cadre

Description de la mission

The Customer Journey Optimization Manager owns the performance of the customer journey on the website and connected digital tools used by both online visitors and offline sales teams.
Based on issues and opportunities identified by Performance Marketing and Market teams, this role is accountable for defining and driving concrete improvements to the site journey, ensuring it effectively supports customer needs and sales outcomes.
The role focuses on how well the website and all other digital touch point performs as a journey, from first visit to lead handover to sales.
Key Responsibilities
• Own the performance of the s...