An important financial institution is looking for an experienced Customer Service Manager with expertise in Social Media interactions to oversee our Call Center operation. This manager will be dedicated to providing reliable, measurable, and high-quality customer service to our customers through different social media applications. We are looking for a candidate who can demonstrate strong and capable leadership qualities and the ability to resolve all types of customer inquiries. Our ideal call center customer service manager will know how to oversee the daily call center operation, compile data to assess the department's progress, and coordinate with upper management to find ways to enhance customer service objectives among employees.
Objectives of this role
Manage daily Call Center workflow within the customer service department
Manage all our Social Media platforms
Manage important Customer Service projects
Development, implementation, and tracking of SOPs or SOWs<...