Lead your team to success as a Customer Operations Team Supervisor. Focus on team development in a fast-paced environment while hitting performance targets and maximizing customer satisfaction.
In this role, you'll utilize your 2-3 years of supervisory experience to create a collaborative atmosphere. You'll be responsible for coaching and mentoring, ensuring your team meets both individual and corporate objectives. Your goal is to enhance the work culture and effectively manage performance issues as they arise.
Key Responsibilities:
• Conduct team meetings for performance improvement
• Monitor and report on customer service standards
• Manage escalations to ensure customer satisfaction
• Assist with recruitment and performance evaluations
• Drive operational excellence in projects
Requirements:
• 2-3 years in a customer service supervisory role
• Strong skills in Microsoft Office and CRM systems
• Capable of motivating and recognizing achievements
• ...