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Customer Payments Specialist, Bilingual (Collections)

🏢
Equitable Bank
📍 Toronto, Canada
📍
Location Toronto
📅
Posted March 22, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

The Core Responsibilities!

  • Complete outbound and inbound collection activities, using a variety of communication methods and collection tools, within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations. 

  • Establish and record reason for past due accounts; recognize consumers at risk and identify possible solutions to assist. 

  • Negotiate payment arrangement(s) to bring accounts current and recognize customers requiring extra assistance.

  • Refer accounts for recommended commencement of legal action once all required collection steps have been taken and within timelines set by management. 

  • Meet expectations according to outlined quality criteria, compliance, and service standards while interacting with customers. 

  • Maintain detailed and accurate notes of all correspondence, payment arrangements, communications, and matters of interest on system...

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    📍 Location Details

    🌆
    City
    Toronto
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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