The Customer Quality Engineer is responsible for leading and managing all customer-related quality and warranty activities within the Eaton Sincan facility. This role focuses on ensuring customer satisfaction by providing timely, structured, and effective responses to customer quality issues, complaints, field cases, and warranty-related topics. The engineer will deliver clear communication to customers, maintain strong alignment with internal teams, and apply Eaton’s QM systems to sustain high standards of quality performance.
The position requires strong analytical capabilities, diplomacy in customer communication, and the ability to drive fact-based problem solving. In addition to customer quality responsibilities, the role includes ownership of end-to-end warranty processes, coordination of field service activities, and management of product return and failure analysis. The Customer Quality Engineer ensures transparency, traceability, and compliance with customer-specific requir...