**What you’ll do:**

The Customer Quality Engineer is responsible for leading and managing all customer-related quality activities within the Eaton Sincan facility. This role focuses on ensuring customer satisfaction by providing timely, structured, and effective responses to customer quality issues, complaints, and quality performance concerns. The engineer will deliver clear communication to customers, maintain strong alignment with internal teams, and apply Eaton’s QM systems to sustain high standards of quality performance.
The position requires strong analytical capabilities, diplomacy in customer communication, and the ability to drive fact-based problem solving without involving new product introduction activities. The Customer Quality Engineer ensures transparency, traceability, and compliance with customer-specific requirements while continuously focusing on improvement of existing product performance and customer experience.
Manage all customer complaints throug...