About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology, neuroscience, vision care, virology, women’s health, and gastroenterology, and through our Allergan Aesthetics portfolio.

Job Description

The Customer Relations Analyst (CRA) is responsible for the management of customer product complaints and inquiries in a timely and efficient manner and will liaise with Quality Assurance (QA), Medical Information Team, Marketing or Sales Teams. The CRA receives temperature excursion assessment requests from customers or 3PL (direct shipments) and assigns to QA; upon completion, the CRA communicates the product disposition to the customers and supports QA in obtaining follow‑up information from customers. The CRA also coo...