Requisition ID:

Job Purpose

Contributes to the overall success of the Centre by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures and policies. The objective of the role is to handle a high volume of incoming phone calls and emails; as well as completing all administrative activities related to those inquiries within the Service Level Agreement timelines. More specifically, your responsibilities include assisting clients with their concerns, responding to and effectively resolving their issues. You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with clients and other team members.

Key Responsibilities

• Handling ...