Elevate your training expertise with Honda Canada as a Customer Relations Training Lead. This hybrid role involves developing training for new hires and enhancing skills through comprehensive programs.
In this senior position, you will create and deliver training materials for onboarding, process changes, and ongoing skill enhancement. Your role includes direct involvement in case handling and collaborating with various teams to promote effective customer relations. Strong training skills and a foundational understanding of learning styles are essential for success.
Key Responsibilities:
• Develop training materials for onboarding and updates
• Lead new associate training and nesting
• Conduct ongoing skills development training
• Support Tier 2 and 3 case management
• Perform other duties as assigned by manager
Requirements:
• College diploma in a related field
• Minimum 5 years of call center experience
• Bilingual in French and English preferred
•...